Check out a course sample from our flagship retail sales training programme.
If you like what you see in the ‘Ways to open the sale’ preview below you can download the full course for your current LMS for up to 500 users — for FREE!
Please note: This course preview has had all navigation restrictions removed. The actual course will need to be completed in order and each interactive component or video will need to be watched or completed before the trainee can continue through the course.
The entire Fundamentals of Retail Sales programme includes the following courses:
Get physically and mentally prepared to give your customers the best experience every day.
Opening the sale is all about welcoming your customer into the store and making them feel relaxed and comfortable.
After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.
Make your demonstration memorable by being passionate about the solution that you show your customers.
Objections are a cause of frustration for many sales people, however, with the right process, objections can be surprisingly easy to overcome.
Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.
Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.
Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.
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