Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.
Know what to say and how when greeting customers so they feel welcomed and relaxed when they enter the store.
Develop the skills needed to demonstrate active listening in every conversation.
Learn active listening techniques to better understand your customers and build stronger relationships.
Learn how to adapt your elevator pitch to any situation and audience.
Understand what it means to take initiative with your customers and tasks and how to use a growth mindset to take on new challenges.
“Are you coachable?” follows on from “What is coaching?” and equips team members with the skills and behaviours needed to get the best out of their coaching interactions.
Gain a greater awareness of your own attitude and motivation at work, and understand how you can project a positive attitude to every customer.
Awareness is a crucial first step in identifying and understanding your responses to stress. When you’re aware, it becomes simpler to pinpoint what might be causing your stress and figure out how to manage your response. This module will help you increase your awareness and give you some skills to help you recognise and reflect on your early signs of stress so you can intervene early.
Balance isn't just about managing stress when you find yourself in the red zone; it's also about meeting your personal needs while handling life's demands. To do this, you need to have the skills to actively recover from work or any other situation that causes you to feel stressed. This module will teach you a few practical recovery skills to help you restore balance in the moment. You’ll also learn about some other types of balancing skills you can try when you have more time and space.
Offer fantastic call centre experiences by communicating clearly and positively with every customer.
Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.
Develop your own personal resilience and utilise techniques to help you when times are challenging.
Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills.
Respond appropriately when a team member reports bullying, harassment, discrimination or retaliation, or when you witness it in your workplace.
Identify the key characteristics and behaviours necessary for all high-performing teams, using the Lencioni model, and apply them to your team.
Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.
Apply closing techniques that turn an indecisive customer into a decision-maker.
Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.
Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.
When you're an effective communicator, you will build stronger connections, collaborate more easily, and achieve better results. Whether you're leading a team, managing a project, or collaborating with peers, clear and impactful communication is a skill that makes all the difference.
Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.
Recognise the most common barriers to successful communication and learn how to overcome them with confidence.
Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.
Reaching out and connecting with others isn’t just useful when you’re experiencing stress - it also helps you to look after your long-term wellbeing too. And, while other people can usually offer you practical help and problem-solve, just the simple act of reaching out - even if there’s no solution at the end - can improve your response to stress. This module will discuss some ways you can reach out to others and strengthen your support system. It will also show you other opportunities for connection beyond your relationships with other people.
Develop greater control of your voice to sound confident and engaging, adapting your delivery to keep customers interested.
Make workplace change manageable by recognising your emotions, prioritising communication, seeking opportunities and focussing on the benefits.
Learn to cope with workplace change with easy to apply strategies.
A course on how to create an elevator pitch that's impactful and relevant.
Attract and keep valuable team members by developing and implementing the four essential parts of successful onboarding: pre-boarding, induction, orientation and training.
Learn about the different cyber security threats you may face at work and home, why they exist and how you can protect yourself.
Learn what diversity and inclusion look like and how they contribute to a sense of belonging in your workplace.
Recognise the key elements of effective feedback and create a supportive work environment by utilising the STAR model.
Demonstrate solutions that are high value and show you've listened by matching needs to features, advantages and benefits.
Make your demonstration memorable by being passionate about the solution that you show your customers.
Incorporate storytelling to enhance their product demonstrations.
Learn why empathy is so important in your workplace and how you can demonstrate different types of empathy to contribute to a supportive work environment.
To get the very best out of any team, you should recognise that great leadership is an essential part of effective management. When you can balance the responsibilities of both roles, you can become more effective at leading teams and driving organisational success.
Learn the fundamental skills you need to lead with a coaching style and implement these in your day-to-day leadership.
Reflect on your mindset, identify areas for improvement and gain strategies to overcome a fixed mindset and develop a more growth mindset.
Learn about the importance of creating a safe space where your team feels confident to grow.
Lead an effective, high performing team by ensuring everyone is clear on the goals, roles, processes and responsibilities within the team.
Learn about the performance management cycle: a holistic approach to leading, which involves planning, acting and tracking, and regular performance reviews throughout the year.
Set effective goals by using the S.M.A.R.T. framework and gain tips to make each one successful.
See how you can persevere through challenges by learning from your mistakes and utilizing feedback.
Learn how to greet and connect with every customer who enters your business, and continue to engage with them so that you can find the best solution for their needs.
Injuries and emergencies can happen anytime, so knowing basic first aid can be life-saving—whether it’s treating a small cut or responding to a serious situation before help arrives.
Injuries can happen anytime, anywhere. This course will give you some foundational knowledge so you can help someone who is injured while you wait for help to arrive.
Medical situations can happen anytime, anywhere. This course will equip you with the skills to recognize and respond to medical situations until help arrives.
Create an excellent first impression for every customer by considering your personal presentation and how you're representing your company.
Understand how setting and using milestones can keep you motivated and maximize your progress toward your goals.
Reassure customers in their purchase to avoid buyers’ remorse and increase loyalty.
Maintain the connection with your customer and invite them back to the store.
Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.
We introduce you to some techniques and tips to help you survive one of the craziest times in retail; peak trade.
New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.
Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.
Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.
Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.
Gain an understanding of the Health and Safety at Work Act and learn how to comply with its guidelines to protect your safety and wellbeing at work.
This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.
Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.
Techniques to offer additional items to create a total solution for the customer.
Make add-ons more compelling by linking them to their buying desires and motivations.
Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.
Effectively provide customers with alternatives, advice and recommendations to match their needs.
Ask good questions to understand the customer’s situation, before recommending a solution to them.
After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.
Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.
Identify your conscious and unconscious biases, consider how these may impact others around you and recognise how you can reduce these biases to improve your workplace.
Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!
An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.
Become more aware of your mood, recognise when it needs a boost and understand how to bounce back on bad days.
Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way—even if it’s just a step ladder!
Follow a process and utilise key techniques, to achieve positive outcomes for everyone involved in difficult conversations.
Understanding and managing emotions—yours and others'—can make you a stronger, more effective leader. A strong EQ can make all the difference in motivating your team, improving work relationships, and creating a positive environment for everyone.
Learn how to lead successful change in your organisation and support your team to understand and accept the change, using the ADKAR model.
Gain knowledge and skills needed to prepare and protect yourself and others by locking down in the event of a potential threat or attack.
Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.
Learn how your personal presentation affects how your customers feel about you and their decision to buy.
Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.
Use these simple and practical strategies to stay well and get through stressful times in your life.
Did you know that, on average, sales reps spend just 28% of their week selling... with the majority of time getting lost in admin tasks. This course will introduce you to the 4-quadrant time management technique to help you manage your busy days.
Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.
Recognise how wearing a mask can change the way we communicate, and know how to overcome some of the more challenging situations when wearing a mask.
Master non-verbal communication techniques to build trust, establish rapport, and reinforce your message.
Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.
Identify and overcome common barriers to effective communication, to ensure your message is clear and impactful.
Learn to recognize when your self-talk limits you and how to adjust your thinking to be more encouraging.
Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.
A course on how to deliver your elevator pitch clearly and with confidence.
Set SMART goals in your personal and professional life, and use practical techniques and resources to turn them into a reality.
Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential.
Get physically and mentally prepared to give your customers the best experience every day.
Create a positive mindset and bring your best to the sales floor each day.
Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.
Develop an understanding of the Australian Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Develop an understanding of the New Zealand Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Learn about private and confidential information and how you can protect this information from breaches and fraud, in your workplace and at home.
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