Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.
Know what to say and how when greeting customers so they feel welcomed and relaxed when they enter the store.
00947
0803
Develop the skills needed to demonstrate active listening in every conversation.
00576
0239
Understand your obligations under the Anti-Money Laundering and Counter Financing of Terrorism Act, including how to identify and report suspicious activity in your store.
00832
0557
Understand what it means to take initiative with your customers and tasks and how to use a growth mindset to take on new challenges.
00947
0784
“Are you coachable?” follows on from “What is coaching?” and equips team members with the skills and behaviours needed to get the best out of their coaching interactions.
00688
0910
Gain a greater awareness of your own attitude and motivation at work, and understand how you can project a positive attitude to every customer.
00658
0339
Awareness is a crucial first step in identifying and understanding your responses to stress. When you’re aware, it becomes simpler to pinpoint what might be causing your stress and figure out how to manage your response. This module will help you increase your awareness and give you some skills to help you recognise and reflect on your early signs of stress so you can intervene early.
01021
1094
Balance isn't just about managing stress when you find yourself in the red zone; it's also about meeting your personal needs while handling life's demands. To do this, you need to have the skills to actively recover from work or any other situation that causes you to feel stressed. This module will teach you a few practical recovery skills to help you restore balance in the moment. You’ll also learn about some other types of balancing skills you can try when you have more time and space.
01021
1095
Offer fantastic call centre experiences by communicating clearly and positively with every customer.
00749
0431
Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.
00576
0245
Develop your own personal resilience and utilise techniques to help you when times are challenging.
00697
0441
Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills and resolving conflicts constructively.
00843
0536
Identify the key characteristics and behaviours necessary for all high-performing teams, using the Lencioni model, and apply them to your team.
00621
0277
Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.
00959
0799
Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.
00688
0663
Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.
00576
0244
When you're an effective communicator, you will build stronger connections, collaborate more easily, and achieve better results. Whether you're leading a team, managing a project, or collaborating with peers, clear and impactful communication is a skill that makes all the difference.
01039
1103
Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.
00658
0340
Recognise the most common barriers to successful communication and learn how to overcome them with confidence.
00576
0246
Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.
00959
0800
Reaching out and connecting with others isn’t just useful when you’re experiencing stress - it also helps you to look after your long-term wellbeing too. And, while other people can usually offer you practical help and problem-solve, just the simple act of reaching out - even if there’s no solution at the end - can improve your response to stress. This module will discuss some ways you can reach out to others and strengthen your support system. It will also show you other opportunities for connection beyond your relationships with other people.
01021
1096
Gain an understanding of the Consumer Guarantees Act and how it applies to ensuring customers feel respected and fairly treated in your stores.
00488
0254
Attract and keep valuable team members by developing and implementing the four essential parts of successful onboarding: pre-boarding, induction, orientation and training.
00711
0360
Learn about the different cyber security threats you may face at work and home, why they exist and how you can protect yourself.
00785
0721
Learn what diversity and inclusion look like and how they contribute to a sense of belonging in your workplace.
00624
0268
Recognise the key elements of effective feedback and create a supportive work environment by utilising the STAR model.
00621
0278
Make your demonstration memorable by being passionate about the solution that you show your customers.
00959
0796
Learn why empathy is so important in your workplace and how you can demonstrate different types of empathy to contribute to a supportive work environment.
00624
0270
Learn the fundamental skills you need to lead with a coaching style and implement these in your day-to-day leadership.
00621
0279
To get the very best out of any team, you should recognise that great leadership is an essential part of effective management. When you can balance the responsibilities of both roles, you can become more effective at leading teams and driving organisational success.
01039
1102
Lead an effective, high performing team by ensuring everyone is clear on the goals, roles, processes and responsibilities within the team.
00621
0312
Respond appropriately when a team member reports bullying, harassment, discrimination or retaliation, or when you witness it in your workplace.
00843
1023
Learn how to greet and connect with every customer who enters your business, and continue to engage with them so that you can find the best solution for their needs.
00658
0341
Learn how the Fair Trading Act protects customers from being misled or treated unfairly, and recognise how this relates to your workplace.
00488
0715
Create an excellent first impression for every customer by considering your personal presentation and how you're representing your company.
00658
0338
Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.
00959
We introduce you to some techniques and tips to help you survive one of the craziest times in retail; peak trade.
01030
1025
New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.
00874
0641
Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.
00688
0669
Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.
00843
0671
Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.
00749
0410
Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.
00576
0346
Gain an understanding of the Health and Safety at Work Act and learn how to comply with its guidelines to protect your safety and wellbeing at work.
00488
0230
This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.
00882
0651
Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.
00959
0798
Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.
00874
0647
After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.
00959
0795
Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.
00874
0643
Identify your conscious and unconscious biases, consider how these may impact others around you and recognise how you can reduce these biases to improve your workplace.
00624
0267
Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!
00874
0719
An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.
00874
0705
Become more aware of your mood, recognise when it needs a boost and understand how to bounce back on bad days.
00947
0783
Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way—even if it’s just a step ladder!
00832
0640
Follow a process and utilise key techniques, to achieve positive outcomes for everyone involved in difficult conversations.
00621
0280
Learn how to lead successful change in your organisation and support your team to understand and accept the change, using the ADKAR model.
00621
0282
Gain knowledge and skills needed to prepare and protect yourself and others by locking down in the event of a potential threat or attack.
01015
0930
Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.
00830
0645
Learn how your personal presentation affects how your customers feel about you and their decision to buy.
00947
0780
Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.
00862
0746
Use these simple and practical strategies to stay well and get through stressful times in your life.
00561
0585
Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.
00832
0569
Recognise how wearing a mask can change the way we communicate, and know how to overcome some of the more challenging situations when wearing a mask.
00750
0438
Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.
00688
0667
Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.
00827
0525
Learn about the performance management cycle: a holistic approach to leading, which involves planning, acting and tracking, and regular performance reviews throughout the year.
00621
0281
Set SMART goals in your personal and professional life, and use practical techniques and resources to turn them into a reality.
00694
0347
Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential.
00688
0790
Get physically and mentally prepared to give your customers the best experience every day.
00959
0793
Develop an understanding of the Australian Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
00685
0430
Develop an understanding of the New Zealand Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
00488
0240
Learn about private and confidential information and how you can protect this information from breaches and fraud, in your workplace and at home.
00795
0722
Understand what great customer service looks like over the phone and gain the skills you need to deliver this exceptional service.
00658
0342
Knowing your strengths, weaknesses, and vulnerabilities is a vital part of being a self-aware leader. When you understand what you're good at, you can use those skills to motivate and guide your team. At the same time, recognising your weaknesses allows you to seek help and grow, and acknowledging your vulnerabilities creates trust with others.
01039
1100
Have you ever considered how your own bias may be influencing the type of team you employ? One of the key things you can do to create a diverse workforce is to have fair hiring practices. Check out our course Recruiting Fairly on how to achieve this.
00874
0642
Confidently resolve customer complaints by applying the H.E.A.R technique: hear, empathise, ask and resolve.
00658
0343
Resolve customer complaints with confidence by applying the H.E.A.R technique—Hear, empathise, ask and resolve.
00749
0436
Effectively solving workplace issues requires employees to know when and how to approach their Human Resources department.
00827
0510
Candidate selection is the final step in the hiring process and can be the most challenging. To avoid making a poor decision, you need to take a fair and matter-of-fact approach with each of your candidates. And you’ll need to make reference checks for those you’re considering to support and challenge your decision-making.
00874
0709
Learn about the different personality styles of your customers and how to adjust your customer service to suit them.
00833
0649
Goal-setting isn’t just about checking off tasks—it’s about creating purpose, inspiring action, and delivering measurable results. Goals provide direction, drive progress, and align your team with your vision. Without them, even the most talented teams can feel unfocused or uncertain about where to direct their efforts.
01039
1104
Understand how to project positivity towards your customers and show genuine interest in meeting their needs.
00947
0782
Understanding and managing emotions—yours and others'—can make you a stronger, more effective leader. A strong EQ can make all the difference in motivating your team, improving work relationships, and creating a positive environment for everyone.
01039
1101
Develop awareness of what's going on around you, so you can notice angry customers in your store and take action before the situation escalates.
00862
0563
Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.
00832
0636
Gain some strategies to keep yourself safe when you can't de-escalate an angry customer, including getting help, getting somewhere safe or asking the customer to leave the store.
00862
0748
Learn how to best prepare your team members for angry or aggressive customers, and understand how you can support them during and after a confronting event.
00862
0750
Use the GROW model as a simple coaching method for goal setting and problem-solving.
00688
0664
Reduce your stress and make the most of the time you have in your day, week, month and year by following our four steps to effective time management.
00827
0522
Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.
00576
0243
Recognise and respond appropriately to bullying in your workplace, whether you're experiencing or witnessing it.
00843
1022
Provide exceptional service to every customer by learning how to understand and meet their needs and expectations.
00749
0429
Recognise and respond appropriately to discrimination in your workplace, and do your part to maintain a respectful and safe work environment.
00843
1020
Understand the difference between equality and equity, and recognise the importance of demonstrating both in your workplace.
00624
0269
Recognise and respond appropriately to harassment in your workplace, including sexual harassment and retaliation.
00834
1021
Do you know your personality style? Understanding this is important because it helps you recognise your preferences and avoid unnecessary conflicts. This knowledge also allows you to adapt your behaviour, appreciate diversity, make better decisions, and develop better relationships with others.
01039
1099
This module focuses on understanding how stress impacts well-being. You will be introduced to the stress continuum in the form of green, orange, and red zones and see how a person responds behaviourally, emotionally, physically, and with their thoughts. You’ll also be introduced to the A-B-C model, which stands for Awareness, Balance, and Connection. The next three modules focus on this model.
01021
1093
Identify where your team is currently at in their development—forming, storming, norming or performing—and determine the actions you need to take to move them from good to great.
00621
0276
Identify your strengths, interests and values and use this knowledge to guide your professional development at work.
00830
0528
As you explore and embrace your core values in this course, you'll gain a deeper understanding of what drives you, helping you lead with authenticity and purpose. This journey of self-discovery will empower you to inspire and motivate those around you, fostering a positive and productive environment.
01039
1098
Objections are a cause of frustration for many sales people, however, with the right process, objections can be surprisingly easy to overcome.
00959
0797
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